Shipping policy

Welcome to Afro Paradise. This Shipping Policy outlines the terms and conditions for the delivery of digital tickets purchased through our website. By purchasing tickets from Afro Paradise, you agree to the terms outlined in this policy.

Delivery of Digital Tickets

Instant Delivery: Upon successful payment, your digital tickets will be delivered instantly to the email address you provided during the purchase process. Please ensure that you enter a valid and active email address to receive your tickets without delay.

Email Confirmation: You will receive an email confirmation containing your digital tickets and order details. This email serves as your receipt and ticket. Make sure to check your spam or junk folder if you do not see the email in your inbox.

Download Instructions: The email confirmation will include a link to download your digital tickets. Follow the instructions provided in the email to download and access your tickets. You can either print the tickets or display them on your mobile device at the event.

Issues with Delivery

Non-Receipt of Email: If you do not receive the email with your digital tickets within a few minutes of your purchase, please check your spam or junk folder. If you still cannot find the email, contact our customer support team at [support@afroparadise.com] for assistance.

Incorrect Email Address: If you entered an incorrect email address during the purchase, please contact our customer support team immediately at [info@afroparadise.com]. We will assist you in correcting the email address and re-sending your digital tickets.

Download Problems: If you encounter any issues while downloading your digital tickets, please reach out to our customer support team for help. Provide your order number and a detailed description of the problem so we can assist you promptly.

Refunds and Cancellations

Refund Policy: All sales of digital tickets are final and non-refundable. Please review your order carefully before completing the purchase. If an event is cancelled or postponed, we will notify you via email and provide instructions on how to proceed.

Event Cancellations: In the case of event cancellations, Afro Paradise will follow the refund or rescheduling policies set by the event organiser. We will communicate any changes and instructions to you via the email address provided during the purchase.

Contact Us

If you have any questions or need further assistance, please contact our customer support team at:

Email: info@afroparadise.com
Thank you for choosing Afro Paradise. We hope you enjoy your event!